OUR MANAGEMENT TEAM
OUR MANAGEMENT TEAM
How can we help?
Need a quote, technical support, or more information?
Our team is here to help.
Tell us about your cold chain requirements, and one of our specialists will get back to you as soon as possible.
✓ Cold chain solutions tailored to your operation
✓ Expertise across monitoring, packaging & compliance
✓ Dedicated technical support from our team
Address
102-3800 St-Patrick St.
Montreal, QC, H4E 1A4
Head Office
514-733-9059
Sales - ext 1
Technical Support - ext 2
Logistics - ext 3
General Inquiries
info@coldchainscience.com
Technical Support
support@coldchainscience.com
Business Hours
Monday - Friday
9:00 am to 5:00 pm
Discover CCSE at a Glance
Explore how CCSE brings together advanced monitoring, cold chain packaging, calibration, qualification, and compliance services to protect temperature sensitive products across the supply chain.
Download our company overview for a concise look at our solutions, expertise, and integrated approach to cold chain management.
Explore Our Cold Chain Solutions
Discover CCSE’s complete portfolio of monitoring technology, temperature controlled packaging, and specialized cold chain solutions designed to protect critical products throughout storage and distribution.
Download our product portfolio to explore our solutions, specifications, and applications.
FAQ
This depends on the type of gel pack you received. Only drain the contents if the pack is specifically identified as drain-safe, and follow the disposal instructions printed on the packaging.
Can I pour the contents of a gel pack down the drain?
How do I dispose of
Cold Leaf gel packs?
Our Cold leaf gel packs are designed for convenient disposal. Follow the disposal instructions provided with your specific product and applicable local waste and recycling guidelines.
If they are still intact, gel packs may be reused for personal cooling purposes. If you no longer need them, please contact your medicine provider.
What should I do with the gel packs that came with my medication?
Our ColdSafe gel packs are meant to be reused and cannot be recycled. They can be returned to the sender or disposed by placing in the trash.
Our ColdLeaf gel packs are recyclable (plastic #4) and drain-friendly. Simply follow the disposal instructions on the back of the gel pack.
How do I dispose of ColdSafe or ColdLeaf gel packs?
What should I do if a gel pack breaks or leaks?
Our gel packs contain a non-toxic, water-based gel. If a gel pack breaks or leaks, clean up the gel with water and dispose of the damaged pack according to local waste disposal requirements.
Yes. On-site services are available for applications where equipment cannot easily be removed from operation or where performing the work directly at your facility is more practical.
Can CCSE perform calibration or qualification at our facility?
Calibration should be calibrated yearly. UNI°COLD sensors can be managed through a structured annual calibration program.
How often should temperature
sensors be calibrated?
Yes. Depending on the service, CCSE provides protocols, reports, calibration certificates, qualification documentation, and other records designed to support your quality and compliance requirements.
Do you provide documentation for audits?
Typically, we evaluate your payload, required temperature range, shipment duration, product dimensions, distribution conditions, and operational requirements to determine the appropriate solution.
What information do you need to recommend cold chain packaging?
The MEDI°COLD liner is manufactured with 100% recyclable plastics (#1 and #4). Separate the liner, corrugated cardboard, and refrigerants and recycle each according to local recycling requirements.
How do I recycle MEDI°COLD Liners after use?
Yes. The MEDI°COLD liner can be reused as long as it remains clean and undamaged, with both side panels securely attached to the main liner panel, no tears in the blue fabric, and a minimum wall thickness of 2 inches with no visible material compression.
Can the MEDI°COLD
Liner be reused?
UNI°COLD sensors continue recording measurements locally (up to 10 days). Once communication is restored, stored data is automatically transmitted to the system.
What happens if a UNI°COLD sensor temporarily loses connection with the gateway or internet?
Check that the sensor is powered and within communication range of the nearest UNI°COLD Gateway. If the sensor remains offline, contact Cold Chain Science Technical Support at support@coldchainscience.com for assistance.
What should I do if a sensor goes offline without an apparent cause?
UNI°COLD Sensors have an expected battery life of approximately 1.5 years. However, as part of the annual calibration included with all UNI°COLD subscription, replacement sensors are calibrated each year with new batteries, helping ensure reliable and uninterrupted operation.
What is the battery life expectancy of a UNI°COLD Sensor?
In regulated applications, storage equipment and areas should be mapped and/or qualified to demonstrate that required environmental conditions are consistently maintained before routine use.
Do I need temperature mapping before using new cold storage equipment?
Requalification or remapping should follow a risk-based schedule and be performed after significant changes, repairs, relocation, or other events that could affect performance.
How often should storage or transport equipment be requalified or remapped?
Yes. We support clients with documentation, technical expertise, and fast responses related to our qualification, monitoring, calibration, and compliance services.
Can Cold Chain Science support us during a Health Canada inspection or regulatory audit?
CUSTOMERS NATIONWIDE
TRUSTED BY INDUSTRY LEADERS
"We worked with Cold Chain Science Enterprises to use this advanced technology to say goodbye to the traditional packaging and ice packs, which often posed challenges in terms of handling and waste management. The Medi°Cold box is truly a game-changer in the field of medication delivery. Patients have expressed their satisfaction with not having to deal with the cumbersome boxes and the associated waste."
Bayshore Specialty Rx
""CCSE provided professional temperature mapping services that met all our requests as well as compliance standards set by Health Canada. As a result of this successful initial engagement, their UniCold temperature monitoring solution was assessed and selected to monitor our regulated warehouse storage."
Ryder System Inc.
"We've partnered with CCSE to protect the integrity of our temperature controlled medical products due to their strong quality expertise. Their intuitive solutions and specialized knowledge in real-time monitoring have drastically improved our operations. We strongly recommend CCSE to any organization seeking professional temperature management services."
The Stevens Company Ltd
"CCSE have been very supportive of us over the years as we have developed our temperature-controlled systems. They work well with our QA and have been an asset to our organization"
Geo Express International
“CCSE is certainly a top-notch organization with a strong team of knowledgeable, passionate, and creative individuals.
A market leader when it comes to validated Cold chain solutions for a multitude of industries.”
Supply One Canada
"Cold Chain Science delivers packaging we can count on. Reliable, efficient, and always responsive, an essential partner in maintaining cold chain integrity from end to end."
IM Cold Chain Inc.
"Les Enterprises Cold Chain Science nous a offert des solutions de contrôle de température efficaces, facile d’utilisation, avec un soutien rapide et professionnel. Nous les recommandons sans hésitation. Excellent service de grande qualité !"
Nora Pharma
"Thanks to Cold Chain Science, we’ve successfully temperature-mapped and qualified our GMP-compliant distribution facilities nationwide. We’ve also implemented their validated cold chain packaging solutions to protect life-saving animal medications. They’ve been instrumental in establishing Cold Chain Management best practices at CDMV."
CDMV Inc.
"We have been working with CCSE for over 5 years and confidently recommend their products and services. Their offerings are innovative, thoughtfully designed, and purpose-built. We feel as though we are not just customers, but collaborators with CCSE, whose flexibility and accommodation have always supported our needs."
Auxilium Health
PRIVACY POLICY / Effective Date: January 1, 2023 / Last Updated: September 21, 2026
Cold Chain Science Enterprises (“CCSE,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website or communicate with us through it.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, such as your name, company name, email address, telephone number, and any information included in an inquiry, contact form, or other communication.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages visited, and other information about your interaction with our website.
2. Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors interact with the website, and improve its performance.
Where required by applicable law, non-essential cookies or similar technologies will be used only with your consent. You may also control certain cookies through your browser settings.
3. How We Use Personal Information
We may use information collected through our website to:
-
Respond to inquiries and requests;
-
Provide information about our products and services;
-
Operate, maintain, and improve our website;
-
Understand website traffic and usage;
-
Maintain the security and integrity of our website; and
-
Comply with applicable legal and regulatory requirements.
We will use personal information only for the purposes for which it was collected or as otherwise permitted or required by law.
4. Sharing of Information
We do not sell or rent personal information.
We may share information with service providers that assist us in operating our website, hosting our systems, providing analytics, or supporting our business activities. These providers are permitted to access information only as necessary to provide their services to us and are expected to protect it appropriately.
We may also disclose information where required or permitted by law.
5. Storage and Transfer of Information
Personal information may be processed or stored by CCSE or its service providers in Quebec, elsewhere in Canada, or in other jurisdictions. Where information is transferred outside Quebec, it may be subject to the laws of the jurisdiction in which it is processed or stored.
CCSE takes reasonable measures to ensure that personal information entrusted to service providers receives appropriate protection.
6. Retention and Security
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, or business requirements.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or alteration. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Privacy Rights
Subject to applicable law, you may have the right to request access to or correction of personal information we hold about you and, in certain circumstances, request that information be deleted or that consent be withdrawn.
Requests regarding your personal information may be submitted using the contact information below.
8. Third-Party Websites
Our website may contain links to third-party websites. These websites operate independently from CCSE and are governed by their own privacy policies and practices. We encourage you to review their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal requirements, or services. The most recent version will be posted on this page with the applicable “Last Updated” date.